About Us

For The Ordinary customers, the sections below set out the store and its service commitments. This page applies specifically to theordinaryh.shop.

What The Ordinary customers should know about our store
For The Ordinary customers at theordinaryh.shop, this section explains our store. The Ordinary independently operates this online store for a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

Our approach at The Ordinary to questions and support
For purchases made through theordinaryh.shop, The Ordinary applies the following guidance on questions and support. Questions about our store or products are welcome at Support@Theordinaryh.shop or 9088800571.

service commitments at The Ordinary
The Ordinary publishes this service commitments guidance for customers using theordinaryh.shop. We focus on clear service commitments: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryh.shop
Phone: 9088800571
Physical address: 55 S Willard St, Burlington, Vermont, 05401, United States