FAQ

Frequently Asked Questions

This The Ordinary page explains frequently asked shopping questions in a store-specific format. This page applies specifically to theordinaryh.shop.

How The Ordinary handles delivery timing
This delivery timing section covers orders and visits through theordinaryh.shop for The Ordinary. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

Details from The Ordinary on products
Customers using theordinaryh.shop can rely on the following The Ordinary guidance about products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

The Ordinary: returns and exchanges
This returns and exchanges section covers orders and visits through theordinaryh.shop for The Ordinary. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

The Ordinary: refund timing
The Ordinary publishes this refund timing guidance for customers using theordinaryh.shop. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

How The Ordinary handles contact options
Customers using theordinaryh.shop can rely on the following The Ordinary guidance about contact options. How can I contact you?
Email Support@Theordinaryh.shop, call 9088800571, or write to 55 S Willard St, Burlington, Vermont, 05401, United States.

Details from The Ordinary on payment methods
Customers using theordinaryh.shop can rely on the following The Ordinary guidance about payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

Our approach at The Ordinary to return shipping
The Ordinary publishes this return shipping guidance for customers using theordinaryh.shop. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

shipping cost at The Ordinary
The Ordinary publishes this shipping cost guidance for customers using theordinaryh.shop. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders.

What The Ordinary customers should know about tracking
Customers using theordinaryh.shop can rely on the following The Ordinary guidance about tracking. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryh.shop
Phone: 9088800571
Physical address: 55 S Willard St, Burlington, Vermont, 05401, United States