Refund

Refund Policy

Use this guide from The Ordinary to review returns, exchanges, and refunds. This page applies specifically to theordinaryh.shop.

refund timing at The Ordinary
Customers using theordinaryh.shop can rely on the following The Ordinary guidance about refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

The Ordinary: order problems
The Ordinary publishes this order problems guidance for customers using theordinaryh.shop. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

How The Ordinary handles condition of returns
Customers using theordinaryh.shop can rely on the following The Ordinary guidance about condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Details from The Ordinary on support
This support section covers orders and visits through theordinaryh.shop for The Ordinary. For return or exchange assistance, contact Support@Theordinaryh.shop or 9088800571.

Our approach at The Ordinary to starting a request
This starting a request section covers orders and visits through theordinaryh.shop for The Ordinary. When requesting a return or exchange, contact us at Support@Theordinaryh.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at The Ordinary to eligibility
This eligibility section covers orders and visits through theordinaryh.shop for The Ordinary. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Our approach at The Ordinary to exceptions
The Ordinary publishes this exceptions guidance for customers using theordinaryh.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryh.shop
Phone: 9088800571
Physical address: 55 S Willard St, Burlington, Vermont, 05401, United States