Shipping

Shipping Policy

This The Ordinary page explains processing, delivery, and tracking in a store-specific format. This page applies specifically to theordinaryh.shop.

What The Ordinary customers should know about tracking and addresses
For The Ordinary customers at theordinaryh.shop, this section explains tracking and addresses. Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

returns after delivery at The Ordinary
Customers using theordinaryh.shop can rely on the following The Ordinary guidance about returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

The Ordinary: delivery issues
For The Ordinary customers at theordinaryh.shop, this section explains delivery issues. If the tracking record identifies a delivery issue, or if an order arrives damaged or incomplete, contact Support@Theordinaryh.shop or 9088800571. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

What The Ordinary customers should know about delivery area
This delivery area section covers orders and visits through theordinaryh.shop for The Ordinary. We currently deliver solely to addresses within the United States. Standard shipping is free.

The Ordinary: processing and transit
The Ordinary publishes this processing and transit guidance for customers using theordinaryh.shop. Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryh.shop
Phone: 9088800571
Physical address: 55 S Willard St, Burlington, Vermont, 05401, United States